SHIPPING

We ship with DHL and Deutsche Post. Free shipping in Germany with minimum order value of 49 €. Below that we charge 3,90 €. Shipping takes about 2-4 business days.

For shipping the following flat shipping rates will be charged:

  • Germany: 3,90 €, free shipping with minimum order value of 49 €
  • Switzerland: 10,00 €
  • Kosovo: 10,00 €
  • all EU member states: 7,50 €
  • all other European countries: 10,00 €
  • USA / Canada : 15,00 €
  • other countries on request

RETURN

Not satisfied? No problem. You can return the package within 14 days via the standard tariff of a common logistics service provider to the following address:

Dr. Gold GmbH & Co. KG
1218 BEAUTY
Humboldtstr. 111
90459 Nürnberg
Germany 

The outstanding amount will be credited to you within seven business days after inspection of the goods via your payment method. You can find more information about our cancellation policy here.

ITEM DAMAGED?

We are sorry for this. Please send us an email with your name, order number contact@1218beauty.com, and the damaged item to the address above. We will exchange it as soon as possible.

YOUR ITEM HAS NOT ARRIVED?

If your order does not arrive within 4 business days, or is defective, please email us at contact@1218beauty.com.